When will my card be charged?
If you have a membership subscription
Your membership renews automatically on the same date each billing cycle — monthly, quarterly, or annually, depending on your plan. Your next renewal date is visible in your Billing dashboard (profile photo → Billing).
Note: The Billing dashboard is only accessible in a browser or the Circle desktop app. It is not available in mobile apps.
If you're on the 30-day free trial
Your card is not charged during the trial. Billing begins on day 31 unless you cancel before the trial ends.
If you purchased a standalone course or product
One-time purchases (courses, upsells, sale items) are charged immediately at checkout.
Why was I charged unexpectedly?
Common reasons:
Your trial ended. If you signed up for the 30-day free trial and didn't cancel before it ended, your membership renewed automatically.
Your billing cycle renewed. Check your renewal date in your Billing dashboard.
An upsell was added at checkout. Some purchase flows include optional add-ons that may have been selected. Your receipt will show exactly what was charged.
A previous failed payment was retried. If an earlier payment didn't go through, the system will retry it once the card is updated.
If none of these explain it, email us at [email protected] with the charge amount and date.
How do I update my payment method?
Click your profile photo in the top-right corner and select Billing.
Go to the Payment methods tab.
Click Edit beside your current payment method.
Enter your new payment details and click Save.
You can manage your billing details from a web or a mobile browser. This is not available in the iOS or Android app.
Will I get a receipt?
Yes. A receipt is sent to your account email address after every successful charge. If you didn't receive one, check your spam folder or search for emails from Face Yoga Method or Stripe. You can also view and download receipts from the History tab in your Billing dashboard.
How do I download an invoice?
Log in and go to your profile photo → Billing.
Click the History tab.
Find the payment and click the download icon next to it.
What happens if my payment fails?
You'll receive an email notification with instructions for updating your payment details.
The system will automatically retry the charge after a short period.
If the payment remains unresolved, your membership access may be paused until billing is updated.
To avoid any interruption, update your card as soon as you receive the failed payment notice.
How do I upgrade or downgrade my membership plan?
Log in and go to profile photo → Billing.
Click the three dots next to your subscription.
Select Change plan or Upgrade.
Plan changes take effect immediately and are charged right away.
Still need help?
Email us at [email protected] and we'll look into it with you.