Missing your access email? Try these steps first
After purchasing, a confirmation email is sent automatically to the address you used at checkout. If it hasn't arrived, it's almost always one of the following reasons — and all of them are fixable.
1. Check your spam and other folders
Email providers frequently filter purchase confirmations into spam, junk, promotions, or offers folders. Check all of these before assuming the email didn't send. Search your inbox for "Face Yoga Method" or "faceyogamethod" to find it quickly.
2. Check the email address you used at checkout
Your confirmation email was sent to the address you entered at the time of purchase — not necessarily the email you normally use. If you have more than one email address, check all of them.
Your purchase receipt (from Stripe or PayPal) will show which email was used. Check that first.
3. Log in directly without the email
You don't need the confirmation email to access your program. You can log in directly:
Enter the email address you used when purchasing.
If you haven't created an account yet, please create one.
Once inside, go to the Courses section to find your program.
4. If you paid with PayPal
PayPal payments can take slightly longer to sync. If it's been over an hour since your PayPal payment confirmed and your program still isn't showing after logging in, email us with your PayPal transaction ID and we'll grant access manually.
5. If there was an error at checkout
If the page showed an error after you entered your payment details, your purchase may have still gone through. Check your bank or PayPal account to confirm whether a charge was made. If it was charged but you have no access, email us with your name and the email used at checkout — do not purchase again until we've confirmed the status. This prevents duplicate charges.
Still not resolved?
Email us at [email protected] with:
Your full name
The email address you used when purchasing
The name of the program you purchased
Your payment receipt or transaction ID if you have it
We'll find your purchase and get you access the same day.