First time purchasing from Face Yoga Method?
Your program lives on our platform at https://app.faceyogamethod.com/. You'll need to create a free account to access it — it only takes a minute.
Go to https://app.faceyogamethod.com/ and click Sign up
Create your account using the exact email address you used at checkout
Set a new password during signup
Go to the Courses section to find your program
If you've purchased from us before, just log in with your existing email and password.
Just purchased and it's not there yet?
If you bought a course in the last few minutes, wait a few minutes and refresh. There can be a short delay between purchase and access appearing in your account. If it's been more than 30 minutes and it still isn't there, try the steps below.
Step 1 — Check you're in the right account
The most common reason content goes missing is being logged in to a different account than the one used at checkout.
Check the email address you used when purchasing — it may differ from the email you typically log in with
Log out and log back in using the email address from your purchase receipt
If you've created more than one account by accident, reply to this message and we'll merge them
Step 2 — Look in the right place
Standalone courses and programs are accessible in the Courses section of your account, not in the community spaces or feed.
Step 3 — Check your purchase confirmation email
You should have received an order confirmation email when you purchased. Check your inbox (and spam folder) for an email from Face Yoga Method. If you received the email but the link isn't working, reply to this message and we'll help you get in.
If you got an error message at checkout
If the page showed an error after you completed payment, your purchase may have still gone through. Before purchasing again, reply to this message with your name and the email used at checkout — we can confirm whether the charge went through and get you access if needed. This prevents duplicate charges.
Missing a digital download (ebook, PDF, workbook)?
Digital downloads are delivered by email. Check your inbox for the purchase confirmation, which includes your download link. Also check spam and promotions folders. If you can't find it, reply to this message and we'll resend it.
Still not resolved?
Reply to this message with your full name, account email, the name of the course or product you purchased, and your payment receipt or confirmation if you have it. We'll locate your purchase and get you access.