First time purchasing from Face Yoga Method?
There are two different links depending on whether you already have an account — they are not the same page, so use the right one:
First-time customers (no account yet): go to https://faceyogamethod.com/create-account and sign up using the exact email address you used at checkout. You'll set a new password during signup.
Returning customers (already have an account): just log in at https://app.faceyogamethod.com/ with your existing email and password.
Once logged in, go to the Courses section to find your program.
Just purchased and it's not there yet?
If you bought a course in the last few minutes, wait a few minutes and refresh. There can be a short delay between purchase and access appearing in your account. If it has been more than 30 minutes and it still is not there, try the steps below.
Step 1 — Check you're in the right account
The most common reason content goes missing is being logged in to a different account than the one used at checkout.
Check the email address you used when purchasing — it may differ from the email you typically log in with
Log out and log back in using the email address from your purchase receipt
If you have created more than one account by accident, reply to this message and we will merge them
Step 2 — Look in the right place
Most standalone courses and programs are accessible in the Courses section of your account. But some programs are set up as spaces instead, so if you do not see it under Courses, check the menu on the left-hand side of your Home screen — scroll through it for a list of spaces. Locked spaces (with a lock icon) are ones you do not have access to yet; open ones you can click straight into.
Step 3 — Check your purchase confirmation email
You should have received an order confirmation email when you purchased. Check your inbox (and spam folder) for an email from Face Yoga Method. If you received the email but the link is not working, reply to this message and we will help you get in.
If you got an error message at checkout
If the page showed an error after you completed payment, your purchase may have still gone through. Before purchasing again, reply to this message with your name and the email used at checkout — we can confirm whether the charge went through and get you access if needed. This prevents duplicate charges.
Missing a digital download (ebook, PDF, workbook)?
Digital downloads are delivered by email. Check your inbox for the purchase confirmation, which includes your download link. Also check spam and promotions folders. If you cannot find it, reply to this message and we will resend it.
Still not resolved?
Reply to this message with your full name, account email, the name of the course or product you purchased, and your payment receipt or confirmation if you have it. We will locate your purchase and get you access.